Return & Exchange Policy
Our return policy lasts 30 days; if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Only partial refunds are granted if any item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
To return your product, you should mail your product to: Forza Cavallo, 3650 Main Rd., Tiverton RI 02878, United States. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at MR@forzacavallo.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges are accepted if you're looking for a product in a different size or pattern than originally ordered. You will be responsible for paying for your own shipping costs for returning the item. Forza Cavallo will cover shipping for sending the new product back to you. All exchanges can be mailed to: Forza Cavallo, 3650 Main Rd., Tiverton RI 02878, United States.
If an ordered product is damaged or defective, please contact our team at MR@forzacavallo.com so we can learn more and discuss an exchange or a possible refund.
If the item was received as a gift and you don't have proof of purchase, you'll receive a promotion code for the value of your return. Once the returned item is received, the code will be emailed to you.
For any questions about our Return & Exchange policy, please contact MR@forzacavallo.com.